The protection of your privacy and your personal data is extremely important to us.
In the case of the booking process, inquiries in our contact forms, you are required to provide us personal data (name, address, telephone number, etc.). Once you have entered your data and clicked on the submit button, these data are encrypted (measures for compliance with data protection). After data has arrived safely, they are stored in databases, protected by firewalls.
We assure you that all personal and payment-relevant data are treated with strict confidentiality. We undertake to use the data collected, processed and stored during registration and use of the website services only for the customer's own purposes. Further, on interesting offers, travel-related products, and services as well as discounts for existing customers (e-mail advertising).
When you sign up for our newsletter, we use your e-mail address for your own advertising purposes, until you unsubscribe from the newsletter. The deregistration is possible at any time. Your anonymous user data stored in cookies (what are cookies?) are not connected with your personal data.
We would also like to point out that we collect, process and use your personal information exclusively for internal purposes and they are not passed to the third parties unless a legal or official obligation exists (for example by the tax office, the police).
"Cookies" are the small files that store data with configuration settings on your computer and exchange data with our servers through your browser. Cookies are therefore not programs that can penetrate into the system of the user and cause damage there.
There are so-called session cookies and temporary cookies: session cookies are deleted as soon as the browser is closed. Temporary cookies are stored on the computer for an indefinite time.
Cookies are used to record and store information about the use of our website. At the same time, we adhere strictly to the relevant data protection laws. Cookies are used to assign user information to an anonymous number. No identification of you or any other user of your computer is possible with this anonymous number.
Use of our website is unfortunately only conditionally possible without the acceptance of cookies. We, therefore, recommend that you enable the cookies permanently for our website. Most browsers are automatically set to accept cookies. You can also disallow cookies to be used in your browser.
Some of the cookies used on our web site are session cookies, which are erased after the end of the browser session.
Session cookies are required, e.g. Information that is provided during the booking process can be used across multiple pages, and do not need to be re-entered repeatedly.
For advertising and marketing purposes we also cooperate with selected third party services (Google Analytics) which also use temporary cookies. So-called tracking cookies of the third party services are used. These cookies are used to analyze the visitor behavior and are used to improve the design of our website. The cookies stored on your computer allow us to recognize you when you visit our website again. This kind of cookies is never combined with your personal data.
The collected usage data are stored under a pseudonym. This pseudonym is used to associate information about your activities on our websites, services, applications, and tools (eg. clicked advertising banners, visited sites, search queries, etc.). A personal identification of you is thereby excluded. The IP address of your computer transmitted for technical reasons is completely anonymized and is not used for the controlled insertion of advertising.
In order to protect your data against accidental or deliberate manipulation, loss, destruction or access by unauthorized persons, we use sophisticated technical and organizational security measures. As the technical standards continue to evolve rapidly, we are continually optimizing our safety measures.
Personal data which you enter during the booking process, the registration for the newsletter, or the use of our contact and feedback forms are transmitted encrypted between your browser and our website. We use the encryption technology Secure Socket Layers (SSL). The SSL technology protects and encrypts your data. It allows for exceptionally high security in data transmissions.